Mis à jour : 2026-10-05
This Shipping Policy (the “Policy”) applies to all orders placed through the SAIBI wholesale marketplace (the “Platform”). Orders are fulfilled directly from the warehouses of the verified sellers and factories listed on the Platform and are dispatched worldwide through international carriers and freight forwarders.
The specific shipping method, freight cost and estimated transit time for your order are confirmed on the order confirmation issued after payment. Unless otherwise agreed in writing, this Policy forms part of the SAIBI Terms of Service; if this Policy conflicts with the terms confirmed on your order, the order confirmation prevails.
Orders are processed within 24 to 48 business hours after payment is received and cleared. In-stock items are usually handed to the carrier within this window; made-to-order and bulk production runs follow the production lead time stated on the product page or confirmed in your quotation, after which the same 24–48 hour dispatch window applies.
Orders placed on weekends or during Chinese public holidays are processed on the next business day. During peak seasons (for example, ahead of Chinese New Year) we recommend placing orders early; if any delay is expected, we will inform you through the order center or your account manager.
Express courier (DHL, FedEx, UPS). Recommended for samples and small wholesale batches, typically 3–7 business days door to door with full end-to-end tracking.
Air freight. A cost-effective option for mid-size shipments that are too heavy for courier service but still time-sensitive, typically 5–10 business days plus customs clearance.
Sea freight (LCL or FCL). The standard choice for bulk orders, typically 15–40 days depending on the destination port, shipped with a full set of transport documents including the Bill of Lading.
Unless you specify a preference, we will recommend the most economical option that meets your required delivery date. The chosen method and the applicable Incoterm are stated on your order confirmation.
Wholesale prices shown on the Platform exclude freight. Shipping fees are calculated on actual weight or volumetric weight (whichever is greater), the destination, and the selected shipping method, and are confirmed by your account manager or displayed at checkout before you pay.
Sample orders and small batches that reach the free-shipping threshold displayed on the product or promotion page qualify for free express shipping. Thresholds and campaigns vary by seller, weight band and destination and are shown at the time of ordering.
Goods shipped internationally may be subject to import duties, value-added tax (VAT/GST) and other customs charges levied by the destination country or region. These charges are the buyer’s responsibility and are not included in product prices or shipping fees.
Shipments are generally dispatched on DAP (Delivered At Place) terms unless another Incoterm is agreed in the order confirmation. Before ordering, we recommend checking your country’s import rules for footwear, including duty rates under the relevant HS headings (footwear is generally classified under HS headings 6401–6405) and any labeling requirements.
SAIBI has no control over customs charges and cannot estimate them in advance. If you are unsure, we advise consulting a local customs broker.
Every shipment is accompanied by a commercial invoice and packing list. For air and sea freight we also provide the booking confirmation, air waybill or Bill of Lading, and — on request — certificates of origin and other supporting documents.
Some destinations require the importer’s tax or customs registration number (for example, an EORI number in the EU, or a VAT/GST or tax ID elsewhere) in order to clear customs. Please provide this when placing your order; clearance delays or storage fees caused by missing importer information are for the buyer’s account.
Clearance times depend on the local customs authority. Delays caused by customs inspections, documentation checks or destination-country regulations are outside our control and are not counted toward estimated delivery times. Our logistics team will assist promptly with any additional documents the customs authority requests.
For express shipments, a tracking number is generated within 48 hours of dispatch and is visible in the order center; you can also track the parcel directly on the DHL, FedEx or UPS website.
Air and sea shipments are tracked by air waybill number or container/Bill of Lading number. Your account manager will keep you updated on vessel schedules and port-of-discharge status.
Email notifications are sent at dispatch and at delivery. If a shipment shows no tracking movement for 7 or more consecutive days, contact support@saibifly.com and we will open an inquiry with the carrier immediately.
SAIBI sellers ship from verified factories and warehouses across China’s main footwear production clusters, including Fujian, Guangdong and Zhejiang. An order that contains items from different sellers may therefore arrive in several packages.
Where an order involves items stocked in different warehouses, we will inform you before dispatch whether it will be split into separate packages or consolidated. Consolidated shipping through a freight forwarder can be arranged with your account manager.
Each package carries its own tracking number, and all tracking numbers for an order are visible in the order center.
For any shipping question — before ordering or after dispatch — contact support@saibifly.com or your account manager. We respond to all inquiries within one business day.
For delivery issues such as lost parcels, stalled tracking or an incorrect delivery address, please include your order number so that we can investigate with the carrier right away.
