Frequently Asked Questions

MOQs are set by each seller and shown on every product page. Most styles start from as few as 2–12 pairs per colorway, which is far below the container-sized commitments required by traditional wholesale channels.

The minimum applies per order line: you can order the MOQ of one style today and a different style tomorrow. If you need a smaller quantity than the listed MOQ for sampling purposes, message the seller — many accept trial orders at a slightly higher unit price.

Yes. Most sellers support mixed orders (混批): you can combine several styles, colors or sizes into a single shipment as long as the total quantity meets the seller's minimum.

Mixed orders are created like any other order — add the items to your cart and proceed to checkout. Your account manager will confirm the final packing list, freight cost and dispatch date with you before the order is processed.

Yes, and we recommend it. Most sellers accept sample orders of 1–2 pairs at the listed wholesale price plus shipping, so you can check materials, sizing and workmanship before committing to volume.

For customized designs (your brand, materials or packaging), sellers can usually produce a pre-production sample within 7–15 days. Sample fees are often credited back when you place the corresponding bulk order — confirm the details with the seller in advance.

Every product page displays tier pricing openly: the price per pair drops as your quantity increases. Tiers are set by the factory and applied automatically in the cart based on the quantity you enter.

There is no hidden quoting step for listed prices — the tier for your quantity is the price you pay for the goods. Freight is quoted separately after your account manager confirms the destination, volume and shipping method.

SAIBI accepts T/T (telegraphic/bank transfer) and PayPal. T/T is the standard method for wholesale orders of any size and is the default at checkout; PayPal is available for sample orders and smaller purchases where card-level buyer protection is convenient.

Full payment credentials are never stored on SAIBI servers — bank and card details are processed by our payment partners. Your account manager issues a formal invoice with payment instructions once the order is confirmed.

In-stock styles are dispatched within 24 hours of order confirmation. For customized or made-to-order production, lead time is typically 15–35 days depending on the design and quantity — the seller states the lead time on the product page or quotation.

Shipping time depends on the method: express couriers (DHL, FedEx, UPS) usually take 5–10 days door to door, air freight 7–12 days, and sea freight 25–45 days depending on the destination port. Tracking numbers are provided for every shipment.

If goods are defective, significantly different from the confirmed specifications, or damaged in transit, contact your account manager within 7 days of delivery with photos or video. Qualified claims are resolved through replacement goods on your next order, a partial refund, or compensation negotiated with the factory.

Because products are manufactured to order at wholesale prices, we cannot accept returns for reasons such as change of mind, minor color differences within the production tolerance, or unsold stock. Full details are in the shipping and returns policies on the platform.

Yes. In-stock styles can be dispatched within 24 hours directly to your end customers, one order at a time, with neutral packaging available so parcels carry no factory or platform branding.

Dropshipping orders use the same product pages and tier pricing as bulk orders — you simply enter your customer's address as the shipping destination. This lets you test and sell styles without holding any inventory.

SAIBI serves registered business customers. Create an account with your email address or phone number to see wholesale tier pricing, place orders and track them in your order center.

Every order is handled by our in-house team under the SAIBI Terms of Service, which cover product quality, delivery and service standards.

Every order is assigned to an account manager who is your single point of contact from confirmation through delivery — for packing lists, freight quotes, customs paperwork and after-sales issues.

You can reach the support team any time at support@saibifly.com. We answer in English or Chinese and respond to all inquiries within one business day.